One of my recent clients completed Phase 1 of their new ResourceLink implementation and was fast approaching Phase 2. However, their project manager was soon planning to move roles, so I worked closely with them in advance to outline exactly what was required. This resulted in two roles being opened after I identified that they needed a project manager replacement, as well as an analyst for the reporting element of the project.
They were not happy overall with how Phase 1 was planned out previously, as they believed the rollout could have been cleaner and the data extracted more efficiently. Therefore, we both knew that Phase 2 had to be correctly planned out in advance and completed accordingly.
They interviewed ResourceLink project managers from various backgrounds and were astounded by their collective and individual expertise. However, one consultant, in particular, had direct experience with one of the client’s competitors, which provided invaluable parallel market experience...