Application Specialist

Posted 27 May 2021
LocationBirmigham, United Kingdom
Job type Permanent
DisciplineIFS
Reference27984
Contact NameChris Finch

Job description

We are currently working with a market leading, UK based company with a growing presence in Europe and beyond. To support this strategy they are investing heavily in IT by implementing IFS.

We are looking for a top class ERP / Application Specialist to strengthen there IT Team at this exciting time.

The successful candidate will play a key role in the IFS ERP implementation project and take responsibility for shaping the future strategy for our application portfolio.

 

What you will be doing:

  • Helping to shape our application and support strategies to maintain optimal alignment with business objectives and deliver the best possible Customer Experience.
  • Working with the Business Change Team, partners and colleagues to implement IFS and maximise the benefits it brings to the organisation.
  • Developing your expertise across the suite of solutions that comprise our application landscape.
  • Identifying and implementing IT service improvements, streamlining and automating processes.
  • Working with the Service and Operations Manager to ensure an effective transition of new or amended IT Services into BAU Support.
  • Supporting day to day operations, ensuring incidents and requests are resolved, setting and monitoring application KPIs, support SLAs and customer satisfaction.
  • Ensuring appropriate training and support resources are available for our client community, IT Team and supplier-partners.
  • Owning and actively managing the relationship with application support providers, ensuring SLAs are adhered to, performance improved and budget targets met.

 

What you will bring:

  • Experience of ERP implementation within a similar organisation. Existing knowledge of IFS would be a major advantage.
  • Extensive experience of developing and maintaining effective working relationships with application vendors and support partners, ensuring SLAs are met and, over time, improved.
  • Experience of setting and monitoring KPIs that represent the customer experience and drive continuous improvement.
  • Demonstrable knowledge of database management, preferably Oracle, interfacing and middleware.
  • Experience of working in an ITIL-focused environment, ideally with a formal ITIL qualification.
  • Experience of defining and implementing application management and support processes.
  • An exceptional customer focus and ability to prioritise activities based on business impact.