This role acts as a subject matter expert to support and maintain software systems, ensuring services that underpin the business processes within the company are available as needed globally. You will be part of a team supporting ERP, CRM, HR, E-commerce, Collaboration Tools (Intranet, Sharepoint, Microsoft Teams) and more.
- Familiarity and experience in an Application Support or Development Role
- Knowledge of supporting one or more of the following business systems software- ERP (IFS, SAP,Oracle etc), CRM, HCM, web content management and e-commerce, and Collaboration Tools (Microsoft Teams) – perhaps working as part of a Competence Centre
- Experience of transfer to operations (service transition) processes on at least one major system
- Ability to write clear, succinct work instructions, technical notes, user instructions, on-line help
- Experience providing support directly to end-users or customers
- IFS ERP technical architecture and database schema knowledge would be a distinct advantage