Customer Engagement Manager

Posted 04 August 2022
LocationUnited Kingdom
Job type Permanent
DisciplineEpicor
Reference30125
Contact NameAusten Sparks

Job description

Role Summary/Key Responsibilities:

  • Communicating with customers to understand their needs and explain product/service value.
  • Build strong relationships with customer management.
  • Collect and analyse information from regular reviews with customers to identify potential projects and customer’s expectations.  Preparation of customer improvement plans.
  • Prepare and manage sales forecasts.
  • Customer base sales including identification of opportunities, preparation of proposals and presentation of value proposition.
  • Act as a customer advocate within the organisation to ensure on time delivery of quality services.
  • Conduct surveys and marketing programmes
  • Utilize customer relationship management (CRM) in coordinating and monitoring customer engagement operations.
  • Resolving complaints and assist in root cause analysis.

 

Requirements:

  • Background serving customers in the mid-tier ERP manufacturing sector including understanding customer business behaviours and industry trends.
  • ERP business process knowledge, preferably on Epicor ERP
  • Strong verbal, written and presentation skills, and collaboration skills and team working.
  • Sales skills and commercial experience in industrial sales.
  • Ability to collect, track, and analyse data.
  • Strong work ethic and ability to work autonomously.
  • At least 3 years of experience operating in a similar role.
  • Travel requirements within the UK