Role Summary/Key Responsibilities:

• Communicating with customers to understand their needs and explain product/service value.
• Build strong relationships with customer management.
• Collect and analyse information from regular reviews with customers to identify potential projects and customer’s expectations.  Preparation of customer improvement plans.
• Prepare and manage sales forecasts.
• Customer base sales including identification of opportunities, preparation of proposals and presentation of value proposition.
• Act as a customer advocate within the organisation to ensure on time delivery of quality services.
• Conduct surveys and marketing programmes
• Utilize customer relationship management (CRM) in coordinating and monitoring customer engagement operations.
• Resolving complaints and assist in root cause analysis.

Requirements:

• Background serving customers in the mid-tier ERP manufacturing sector including understanding customer business behaviours and industry trends.
• ERP business process knowledge, preferably on Epicor ERP
• Strong verbal, written and presentation skills, and collaboration skills and team working.
• Sales skills and commercial experience in industrial sales.
• Ability to collect, track, and analyse data.
• Strong work ethic and ability to work autonomously.
• At least 3 years of experience operating in a similar role.
• Travel requirements within the UK