Epicor Junior

Posted 27 January 2022
LocationEast Midlands
Job type Permanent
Contact NameAusten Sparks

Job description

Epicor Support Analyst – Key Role Details

  • Provide 1st & 2nd support to our internal users on our Epicor E10 system.
  • On new calls try and find the root cause of the problem: user, procedure, customisation or bug and either resolve the issue yourself or place it with the specific IT resource. 
  • Manage internal help desk tickets as this is rolled out across our user base.
  • Liaise with users on new projects to ascertain their requirements.
  • Identify areas in the business where we need to focus on, from the support cases.  Training, etc.
  • Provide training to our users where needed on either an individual or group basis.
  • Provide support / assistance to the groups upcoming, major projects: CRM, Production Scheduling, New site go lives.
  • Triage general IT support tickets between either myself (Martin Horton) or our IT partners


Preferred Skills:

  • BAQ query creation
  • Dashboard creation
  • SSRS report design and modification
  • DMT updates
  • Basic BPM’s