Epicor Support Analyst

Posted 01 December 2021
Location
Job type Permanent
DisciplineEpicor
Reference28780
Contact NameAusten Sparks

Job description

Company background

An incredibly interesting opportunity has come up to work with a global manufacturer of highly specialised equipment used in a wide variety of applications. From manufacturing, and food and beverage production, through to pharmaceuticals and even historical investigation, this dynamic company sells its products around the world.

Your role will be to provide expert 1st and 2nd-line I.T. support, with a finely tuned eye on resolving issues quickly. You will also bring your ERP experience to support an established Epicor 10 implementation that will be upgraded to Kinetic shortly to provide an even better user experience. Data analysis skills are equally important, as is the ability to present solutions quickly to a wide audience of internal clients.

This is a varied and challenging role, which carries with it a market leading bonus structure based on company performance. Please get in touch if interested.

 

Responsibilities:

  • Primarily support and develop in the company ERP (Epicor).
  • Investigate and diagnose faults and apply resolution
  • Document cases/Processes within the specific SLA guidelines
  • Providing concise and relevant information when defining a software fault/requirement document
  • Ensure customer satisfaction is maintained through the lifecycle of the service case workflow.
  • Support, promote and cooperate with fellow employees in the attainment of goals and

objectives to provide a quality service to staff.

  • Provide continual feedback on improvement and processes while assisting the company to maintain the general day to day IT requirements.

 

Experience, Skills & Personal Qualities

  • 3+ years of ERP technical product experience, for examples, systems architecture, or administration

or

  • 1+ Years or ERP software development
  • Epicor development would be an advantage
  • Excellent written and verbal communication skills
  • Ability to work as part of a distributed team
  • Self-starter with the ability to determine technical solutions
  • A combined discipline for creativity and collaboration
  • Knowledge of Windows administration including Internet Information Server
  • Proficient in writing SQL queries against a variety of data sources
  • Diverse experience with all types of testing, regression testing, system testing, integration testing and performance testing