Remote Support Analyst

Posted 08 September 2021
LocationEngland, United Kingdom
Job type Permanent
DisciplineIFS
Reference28613
Contact NameChris Finch

Job description

The candidate will be responsible for the co-ordination of all ERP and Product support tickets, ensuring items are addressed within the contacted Service Level Agreements.  As well as this they will also be responsible for communicating with clients and internal management on a weekly, monthly and quarterly on Service Level performance.

The expectation is the role will develop over a 12 to 18-month period with a progression path into an IFS consultancy position long term.

 

 

  • Provide 1st, 2nd & 3rd line support to IFS Users within the agreed SLAs.

  • Monitor and respond to incoming issues and communications on the Service Desk.

  • Manage and take ownership of faults logged through to a successful and acceptable solution.

  • Manage lifecycle of incidents from initial fault-logging, root cause analysis, and resolution/fix and successful testing, through to promotion into Production.