Senior Business Systems Support Analyst

Posted 11 November 2021
LocationEast Yorkshire
Job type Permanent
Contact NameChris Finch

Job description

This role acts as a subject matter expert to develop, support and maintain software systems, ensuring services that underpin the business processes within the company are available as needed globally. You will be part of a team supporting ERP, CRM, HR, E-commerce, Collaboration Tools.
Key Responsibilities and Key Results Areas:
  • Provide application and database support on multiple business systems
  • Work with internal teams, software and other vendors and developers as appropriate to move new business systems and system upgrades into live operation, including completing system validation tasks and all necessary work instructions for live operation and support, and subsequently resolve application/systems/integration issues during live running.
  • Work with internal/external infrastructure and database admins/support services to resolve infrastructure issues affecting system usage, including amongst others connectivity, SSO authentication, mobile devices/applications, shop floor data collection/warehouse scanning, printing, browser and GUI versions, anti-virus and virtualisation compatibility, and database issues.
  • Provide workarounds to ensure systems remain operational, provide feedback to incident manager regarding all incidents, and update ticket/case management and knowledgebase systems
  • Conduct root cause analyses / ITIL problem management and liaise with software development/software vendor to assist patching.
  • Provide tips/training to end-users and in-country support teams and superusers on software applications in scope, developing knowledgebase material
  • Develop work instructions and complete regular operations tasks relating to the systems at regular intervals as needed including at month/year end, and events such as stock-takes - including loading and processing data
  • Onboard customers and trading partners to portals and other services.
  • Establish and troubleshoot systems integrations using iPaaS tools
  • Conduct regular Disaster Recovery tests of systems and services
  • Conduct impact assessments of software maintenance releases, plans and directs upgrade activities
  • Develop operational reports/enquiries/dashboards as business system demands using appropriate tools
  • Conduct 'low-code' development for example using 'App builder' tools
  • Carries out duties of Applications Support Analyst as required