Infor LN Functional Support

ERP Functional Support role - Infor LN Cloud Edition & Infor Factory Track


This role works directly with the ERP Manager supporting 100+ users both in the UK and the Netherlands.

The purpose of this exciting new role is to provide users at all sites with ERP and process support, along with a strong focus on business improvement and training of our key users to support the business to continued growth through our ERP system.

All process areas are covered within this role, so a solid understanding of all workstreams is essential.

Infor LN Functional Support Job Description

The ERP Support role proactively initiates, develops, and executes in good cooperation with the relevant colleagues and teams the following tasks:

  • Provide expert advice on business processes from a functional perspective identifying areas for improvement and optimisation.
  • Supporting the design, testing and implementation of new processes
  • Providing support to users and troubleshooting issues that arise using a Helpdesk Support Ticket System.
  • Analysing End User Support requests to target key areas for business improvements.
  • Collaborate with our key users to transfer knowledge, raise confidence on processes and provide documentation to improve our key user operational knowledge.
  • Align departments to ensure an efficient flow of end-to-end process is achieved.
  • Maintain ERP process documentation.
  • Researching and implementing new functionality to enhance our work-flows, user visibility and experience.


  • Experience of working with Infor LN (advantage would be - Cloud Edition & Factory Track)
  • Proven experience in Business Processes in the manufacturing industry
  • Exceptional interpersonal and communication skills and must be able to communicate effectively at all levels.
  • Excellent problem-solving abilities.
  • Ability to self-learn and a hands-on pro-active approach to be completely supportive to the needs of our organisation.
  • All process areas are covered within this role, so a solid understanding of all workstreams is essential.

01772 278 050