For this episode of the Suite Talk Podcast, I sat down with Stewart Cruickshank – a NetSuite tech leader with deep hands-on experience delivering NetSuite into high-growth, product-focused businesses.
Our conversation covered the messy, real-world side of ERP: from implementation struggles and integration headaches to building a tech stack that actually enables scale – not slows it down.
Whether you’re in retail, fashion, eCommerce or just looking to get more from your ERP investment, this episode’s packed with insight that goes beyond the usual sales pitch.
Key Takeaways:
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ERP success starts with the people, not just the platform. Stewart stresses that systems like NetSuite don’t deliver value on their own – it takes commercially-minded people who understand how tech fits into the broader business strategy.
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Scalability depends on proper configuration. NetSuite is flexible, but not out-of-the-box ready for every business model. Fast-growing retail operations need tailored architecture, especially around fulfilment, finance, and integrations.
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Most ERP challenges are people and process problems. Many of the frustrations around implementation come down to misaligned expectations and lack of clarity – not the software itself.
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NetSuite works best with the right integration strategy. Tools like Celigo and custom APIs aren’t extras – they’re essential in multi-channel environments where speed and data visibility are key.
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AI in ERP is coming, but it’s not there yet. Stewart sees huge future potential in AI for back-office automation and forecasting – but warns against expecting too much too soon.
Throughout the chat, what stood out was Stewart’s straight-talking perspective: NetSuite isn’t perfect, but it’s incredibly powerful when implemented properly. If you’re building for scale – particularly in fast-moving, consumer-facing industries – it’s a system that can grow with you.
We also covered how to spot the early signs of implementation failure, the importance of clear leadership during change, and why aligning your teams behind the why of ERP is just as important as the what.
Whether you’re considering NetSuite for the first time or deep in the middle of a rollout, there’s plenty here to help steer your thinking in the right direction.
🎥 Watch the full conversation below:
Scaling with NetSuite | In Conversation with Stewart Cruickshank | Suite Talk Podcast
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I specialise in connecting businesses with top-tier NetSuite talent – from implementation leads to solution architects and beyond.
