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Frances Newburn

Frances Newburn
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Frances Newburn

Head of Operations

In 2009 Frances joined IT Works straight from college, beginning her career as a Resourcer on the HRIS Northgate market. Not really knowing where her future lay, 12 months later she took the decision to continue her studies and headed to University but continued to work with the team at IT Works on a variety of data projects. Upon the successful completion of her degree, Frances returned to the team full-time, leading a complete Bullhorn CRM implementation and data migration project. As her experience and knowledge of Recruitment, Business Processes, Data and Technology grew Frances discovered that her talent and passion lay in Business Operations.

Fast forward 12 years and today Frances is our Operations Manager, proudly managing a team of talented individuals who support our market experts, through key business areas including IT, systems, compliance, marketing & communications, business processes and data.

Frances is a key part of the team here at IT Works, embodying the team spirit and culture and continually striving to improve upon the service we deliver. No challenge is too much for our Operations Manager and she is always willing to get involved. Over the years this has allowed for a wealth of fantastic experiences including, completing a Born Survivor 10k military assault course (not once but twice!), completed the world famous Great North Run. There have been holidays with the team including a trip to Krakow with an inspirational and moving visit to Auschwitz. Business trips to Boston Massachusetts for the International Bullhorn Conference and visits to the London offices of Bullhorn and LinkedIn to build relationships that have helped develop the business. Frances took first place in our annual Halloween Costume event for 2 consecutive years and attended a haunted property event – screaming very loudly!


As a member of the Senior Leadership Team here at IT Works, Frances is passionate about the development of the business and every individual employee. She identifies issues and seeks solutions that help our experts and develop individual’s talents. Problems are seen as opportunities and challenges welcomed by our Operations Manager.

“IT Works has allowed me a unique opportunity to build a career whilst starting a family and being an active Mum to my three boys. I can confidently say that IT Works believe in people, develop potential and they are a company I am proud to be a part of.”

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