A recent project which I worked on was working with an Epicor customer who was partway through a 7-site greenfield implementation, which was multi-company and multi-currency. They weren’t happy with the level of support provided by their current partner, as they had different consultants on-site daily, the lead time on tickets was far too long, and the art of consulting was lost along the way.
This led to the client not knowing where to go and whether in the long term, this would be right for the business. The step-change from their old AS400 ERP System to Epicor 10 was huge, and cultural questions were being raised as to whether or not this is fit for the business.
The client and I discussed the issue at length, until we arrived at the point of providing them a Consultant to work with them shoulder to shoulder throughout the implementation. On the customer's side, giving them advice, support, and a helping hand through the dark. Being a truly independent advisor to help them through go live...