ERP Business System Manager

Overview:

We are seeking a highly motivated Epicor Business Systems Manager to oversee the optimisation, development, and support of our Epicor ERP system. This pivotal role will be responsible for leading a small team of IT and Epicor specialists, ensuring the smooth day-to-day running of our business systems, while also driving continuous improvement initiatives across departments.

Key Responsibilities:

• Lead the administration, configuration, and ongoing development of the Epicor ERP system (preferably Epicor Kinetic).

• Act as the primary point of contact for all ERP-related matters across the organisation.

• Manage and mentor a small team of internal IT professionals and Epicor system users, fostering technical growth and collaborative working.

• Collaborate with department heads to identify business process enhancements and translate them into system solutions.

• Coordinate system upgrades, patches, and testing cycles with minimal disruption to business operations.

• Manage integrations between Epicor and other systems (e.g. WMS, CRM, financial platforms).

• Maintain system documentation, including SOPs, change logs, and configuration settings.

• Ensure data integrity, security, and compliance with internal governance and external regulatory standards.

• Provide hands-on support and troubleshooting for users across the business.

• Liaise with Epicor support, third-party vendors, and consultants as required.

Technical Skills & Experience Required:

• Minimum 5 years’ experience working with Epicor ERP (ideally Kinetic or v10+).

• Strong knowledge of Epicor modules such as Finance, Manufacturing, Supply Chain, Planning, CRM, and Reporting.

• Proficient in BAQs, BPMs, Dashboards, SSRS Reports, and Epicor Administration Console.

• Experience with SQL Server for querying and database management.

• Familiarity with C# or .NET framework for custom development and integrations (desirable).

• Knowledge of business process mapping, system workflows, and functional design specifications.

• Experience managing ERP upgrades, data migrations, and implementations.

• Understanding of IT infrastructure, security best practices, and backup procedures.

• Experience with training users and supporting change management initiatives.

Leadership & Interpersonal Skills:

• Proven experience leading or supervising a small technical team (IT / ERP-focused).

• Ability to manage workload and prioritise effectively in a fast-paced environment.

• Excellent communication and stakeholder management skills.

• Strong analytical and problem-solving ability, with attention to detail.

• Ability to translate business requirements into technical solutions.

Qualifications:

• Bachelor's degree in Information Systems, Computer Science, Business, or equivalent experience.

• Epicor certifications or formal training is highly desirable.