Epicor Specialist

Key Responsibilities

Epicor System Ownership

  • Act as the internal owner and subject matter expert for Epicor ERP

  • Manage system configuration, upgrades, patching and performance optimisation

  • Maintain user roles, permissions and security settings

  • Oversee system health, reliability and data integrity

  • Work with external Epicor partners where specialist support is required

Business Process & Workflow Development

  • Analyse existing business processes and develop improved workflows within Epicor and supporting systems

  • Configure and enhance system workflows, automation and approval processes

  • Work closely with operational teams to streamline manufacturing, supply chain and finance processes

  • Drive continuous improvement initiatives across the organisation

Project Delivery & Systems Improvement

  • Lead or support technology and ERP-related projects across the business

  • Manage system enhancements, upgrades and new functionality deployments

  • Gather and translate business requirements into technical solutions

  • Coordinate with internal stakeholders and external vendors to deliver projects successfully

Aerospace Manufacturing Support

  • Ensure ERP and IT systems support aerospace manufacturing processes including traceability, quality management and compliance

  • Support core manufacturing activities such as MRP, shop floor control, inventory management and production scheduling

  • Assist with regulatory and quality standards including AS9100 where applicable

IT Systems & Infrastructure Support

  • Support the wider IT environment alongside ERP responsibilities

  • Assist with system integrations between Epicor and other platforms (CRM, PLM, MES and other operational systems)

  • Work with IT teams or service providers to maintain system performance and reliability

  • Contribute to broader IT strategy and digital transformation initiatives

User Support & Training

  • Provide support and guidance to Epicor users across the business

  • Deliver training sessions to improve system adoption and effective usage

  • Develop system documentation, procedures and user guidance

Data, Reporting & Insights

  • Ensure high levels of data accuracy and system governance

  • Develop dashboards, reports and KPIs within Epicor to support operational decision making

  • Provide insights and reporting for senior management teams

Key Skills & Experience

  • Proven experience working with Epicor ERP in a manufacturing environment

  • Strong understanding of manufacturing ERP processes including MRP, BOMs, production scheduling and inventory management

  • Experience leading ERP improvements, system implementations or business systems projects

  • Ability to analyse business processes and develop improved workflows and automation

  • Experience working across both ERP systems and wider IT environments

  • Strong stakeholder engagement and communication skills

Desirable Experience

  • Experience within aerospace, defence or highly regulated manufacturing sectors

  • Familiarity with aerospace quality standards such as AS9100

  • Experience with Epicor customisation tools, BAQs, BPMs, dashboards and integrations

  • Knowledge of manufacturing shop floor systems or MES platforms

  • Experience supporting ERP upgrades or migrations

Personal Attributes

  • Process-driven with a continuous improvement mindset

  • Strong analytical and problem-solving skills

  • Comfortable working across both technical and operational teams

  • Able to manage multiple projects and priorities simultaneously

  • Proactive and hands-on approach to system improvement

Sophie Hancock

Epicor Recruitment Specialist
Ref:
48232

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