Epicor Business Analyst

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Role Overview

The Epicor ERP Business Analyst is responsible for supporting the implementation, enhancement and optimisation of the Epicor ERP/Kinetic platform across the organisation. The role acts as the key liaison between business stakeholders and technical teams, ensuring business requirements are accurately captured, documented and translated into effective ERP solutions.

The successful candidate will possess strong business process knowledge, ERP implementation experience and the ability to support operational transformation across manufacturing, distribution or supply chain environments.

Key Responsibilities

Business Analysis & Requirements Gathering

Conduct workshops and stakeholder interviews to gather business requirements
Analyse existing business processes and identify areas for improvement
Produce functional specifications, process maps and business requirement documents
Translate operational requirements into ERP system solutions
Support gap analysis between current and future state processes

ERP Implementation & Support

Support Epicor ERP/Kinetic implementation and enhancement projects
Assist with system configuration and module optimisation
Coordinate User Acceptance Testing (UAT) activities
Support data migration, validation and cleansing exercises
Work with third-party vendors, consultants and development teams
Assist with issue resolution and system troubleshooting

Stakeholder Management

Engage with department managers and end users across the business
Provide regular updates to project stakeholders
Facilitate workshops, training sessions and process reviews
Promote user adoption and change management initiatives

Documentation & Reporting

Maintain project documentation and functional design specifications
Create user guides and training materials
Develop reports, dashboards and KPI tracking requirements
Ensure process and system documentation remains up to date

Key Skills & Experience

Essential

Proven experience as an ERP Business Analyst
Strong experience with Epicor ERP or Epicor Kinetic
Experience within manufacturing, engineering or distribution environments
Strong business process mapping and requirements gathering skills
Knowledge of ERP modules including Finance, Supply Chain, Manufacturing and Inventory
Experience supporting ERP implementation or transformation programmes
Strong stakeholder engagement and communication skills
Experience coordinating UAT and training activities