Epicor System Analyst

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On-site in Malmesbury
Main Duties/Responsibilities

Operational BAU Delivery:

Deliver high quality BAU.
Drive adherence to SLAs and KPIs whilst maintaining excellent customer service.
Coordinate with the Systems Manager to prioritise and deliver work across BAU and projects.
Work closely with the Systems Accountant and the wider finance team to support their functions and to develop and provide training to end users.
Build and maintain essential reports for both the Business and IT & Systems teams.

Project and Change Delivery:

Support service set up activities – working with other IT functions to transition all new services from their project phases into the live support environment.
Ensure clear and timely communication to all stakeholders and deliver to the required project governance standards.
Assist the Systems Manager, Project Manager and all stakeholders to manage the roadmap of projects and on-boarding activity into production, ensuring both delivery to timescales and support stability.
Work with the Business Analyst to drive ongoing enhancements and development of the Systems software environment as required by the Business.

Processes and Procedures:

Additional Responsibilities:

Developing and maintaining positive working relationships across the company and other entities.
Commitment to developing yourself within your role – undergoing training where necessary.
Proactively promoting and maintaining high standards of work – taking initiative to resolve and/or draw attention to areas that do not meet required standards or any issues that arise.
Conducting yourself in line with the company values.
Any other ad hoc duties.

Skills Knowledge and Experience

A minimum of 3 years working with a major ERP system (Epicor an advantage).
Experience working with Microsoft SQL.
Finance experience (Finance Applications, Systems, Modules).
Manufacturing experience (Jobs, Activities, Bom’s).
Good working knowledge of other Microsoft products such as Excel & Visio.
Experience of using a BI tool such as Power BI.
Self-Motivated with the ability to meet deadlines, and manage changing priorities.
Automation mindset applied to business process analysis and improvement alongside effective change management implementation.
Confident in dealing with a range of systems and departments within an organisation.
Professional manner.
Confident communication skills, with the ability to interact with individuals from a range of backgrounds.
Proactive and flexible approach to work.
Willing to take responsibility and ownership for tasks.
Strong sense of discretion, appreciating the confidentiality of the work.
Keen to suggest improvements to current ways of working.
Ability to work autonomously when required, whilst still possessing strong team work skills.