Halfway through a new implementation, it had become apparent to the customer that they were relying on the implementation partner to not only implement IFS, but to also transfer knowledge to the internal staff members of the business.
With plans in place for the first go-live, along with foreplanning multiple phases and business improvements, they reached out to me with what they thought would be a big problem. Being in the IFS Marketspace, I was aware of the company but I made it my priority to further research the business and understand how the application would work for them. Following this, I had a call with the hiring manager to discuss exactly what they were looking for in their next hire. I need to understand the client’s key objective for this role and in this case, they were looking for immediate impact.
With IFS being fairly linear at times, it was a conversation in which I had to educate the client on what to expect. Of course, the best-case scenario is they can find someone who understands every module and can work on both the technical and functional side of the application, but they rarely exist in the IFS world...