iTrent Implementation Consultant (12-Month Contract)

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Role Overview

We are seeking an experienced and delivery-focused Interim Implementation Consultant to join our client on a 12-month contract. The successful candidate will lead the successful implementation of iTrent for HR and Payroll, ensuring projects are delivered on time, within scope, and to a high standard.

Working closely with customers, project managers, technical teams, and business stakeholders, you will manage the implementation lifecycle from discovery through to go-live and handover, providing expert guidance and ensuring an excellent customer experience.

Key Responsibilities

Project Delivery

Lead implementation projects from initiation through to completion.
Facilitate discovery workshops to understand customer requirements and business processes.
Develop implementation plans, timelines, and deliverables.
Configure solutions in line with agreed customer requirements.
Coordinate project activities across internal and external stakeholders.
Monitor project progress, risks, issues, and dependencies.
Ensure implementations are delivered on time, within scope, and to agreed quality standards.

Customer Engagement

Build trusted relationships with customer stakeholders.
Act as the primary implementation contact throughout the project lifecycle.
Manage customer expectations and provide regular project updates.
Deliver product demonstrations and implementation workshops.
Support user acceptance testing (UAT) and go-live activities.

Solution Design

Translate business requirements into functional solution designs.
Recommend best practice processes and system configurations.
Identify opportunities for process improvement and optimisation.
Work closely with technical teams where integrations or customisations are required.

Collaboration

Work alongside Project Managers, Product, Support, Development, and Customer Success teams.
Contribute to continuous improvement of implementation methodologies.
Produce clear project documentation and knowledge transfer materials.
Assist with the development of implementation templates, playbooks, and standard operating procedures.

Post Go-Live Support

Support customers during hypercare periods.
Ensure successful handover to Customer Success or Support teams.
Capture lessons learned and contribute to service improvements.

Essential Skills & Experience

Proven experience delivering software or SaaS implementation projects.
Experience working in a customer-facing consulting or professional services role.
Strong stakeholder management skills across technical and non-technical audiences.
Excellent workshop facilitation and presentation skills.
Experience gathering and documenting business requirements.
Strong project planning and organisational skills.
Excellent written and verbal communication skills.
Ability to manage multiple projects simultaneously.
Strong analytical and problem-solving abilities.
Self-motivated with excellent attention to detail.

Desirable Experience

Experience implementing iTrent, enterprise software or business applications.
Knowledge of Agile and Waterfall project methodologies.
Experience with CRM, ERP, HR, Finance, or workflow systems.
Familiarity with data migration and system integrations.
PRINCE2, Agile, or PMP certification.
Experience using project management tools such as Jira, Monday.com, Asana, or Microsoft Project.